Before lodging a ticket you might want to check out some of our trouble shooting articles at the bottom of the page - otherwise fill out the below form to lodge a support ticket with our team.
Make sure to give us as much detail as possible to help us resolve your issue as quick as we can!
If you're having trouble setting up a brand new Playtech PC, click here.
If you're looking for our returns, refund & warranty policy - click here.
Remote Support
Let us connect to your PC and diagnose the issue remotely — fast and secure.
Remote Support is available to request via the Support Form above.
If you're experiencing an issue with your Playtech PC, one of the fastest ways we can help is by connecting remotely and diagnosing the problem directly. We use a professional monitoring and remote support tool called Atera to do this safely.
Installing the Atera agent takes less than a minute and allows our technicians to:
Remotely connect to your PC to diagnose and fix issues
Monitor your system health (CPU, RAM, hard drive status, updates)
Spot potential issues before they become bigger problems
Apply Windows updates and security patches remotely
Privacy note: The Atera agent does not access your personal files, emails, photos, or passwords. It monitors system health only. All data is encrypted with AES-256 — the same standard used by banks.
Step 1: Contact us first Lodge a support ticket above or call us on (09) 415-1020. Our team will confirm a remote session time and send you a personalised installer link by email. Step 2: Download & run the installer Click the personalised link we send you. Run the small installer file — it takes under 60 seconds and your PC does not need to restart. Step 3: We connect and get to work Once installed, our technician can remotely access your machine at the agreed time. You can watch everything we do on screen in real time, and disconnect us at any point.
Troubleshooting Articles
Check out these blog posts that might help you fix your PC issues.
How to Clean Your PC Using Compressed Air Keeping your PC clean isn’t just about looks — regular cleaning helps maintain airflow, keeps temperatures down, and can even extend the life of your components. The good news? You don’t need...
When it comes to Nvidia graphics cards, there are two different driver options available: Game Ready Drivers and Studio Drivers. Both are built on the same core technology, but they’re optimised for very different users. At Playtech, we make sure your...
Want to personalize your Playtech PC with your own name and gain full administrator access? We’ve got you covered! 💻✨ We’ve created a simple, step-by-step PDF guide to walk you through the process of adding a new user account to...
Whether you’re upgrading components, cleaning dust out, or just curious about what’s inside your Playtech gaming rig, knowing how to safely remove the side panel is the first step. At Playtech, we use a few different chassis designs depending on...
How to Use the System File Checker Tool in Windows 10 or 11 Is your Windows system acting up? Missing or corrupted system files could be the culprit. Luckily, Windows provides a handy tool called the System File Checker (SFC)...
Join us as we use a free tool called CPU-Z to figure out what kind Motherboard we have!
This is great for troubleshooting or upgrading your BIOS firmware.
A PC motherboard's BIOS (Basic Input/Output System) firmware is a small piece of software that runs every time you start up your computer. It serves as the interface between your computer's hardware components and its operating system, allowing your computer...
To make sure the product being returned to Playtech under warranty is not damaged in transit, please review the following tips: Use a rigid cardboard box, please avoid using damaged or squashed boxes. Ensure there is adequate room inside the...
What Does Lifetime Tech Support Mean? At Playtech, we proudly offer Lifetime Tech Support on all Playtech-built PCs, alongside our 3 Year Hardware Warranty. This article explains what Lifetime Tech Support means, what it covers, what it does not cover,...
Sometimes we packaged products inside empty old boxes to protect them in transit - check out this video where Greg explains what to do if you think you've received the wrong product!
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