Support
Before lodging a ticket you might want to check out some of our trouble shooting articles at the bottom of the page - otherwise fill out the below form to lodge a support ticket with our team.
Make sure to give us as much detail as possible to help us resolve your issue as quick as we can!
Make sure to give us as much detail as possible to help us resolve your issue as quick as we can!
If you're having trouble setting up a brand new Playtech PC, click here.
Troubleshooting Articles
Check out these blog posts that might help you fix your PC issues.
How to Use the System File Checker Tool in Windows 10 or 11
How to Use the System File Checker Tool in Windows 10 or 11 Is your Windows system acting up? Missing or corrupted system files could be the culprit. Luckily, Windows provides a handy tool called the System File Checker (SFC)...
How to identify your Motherboard
Join us as we use a free tool called CPU-Z to figure out what kind Motherboard we have!
This is great for troubleshooting or upgrading your BIOS firmware.
A PC motherboard's BIOS (Basic Input/Output System) firmware is a small piece of software that runs every time you start up your computer. It serves as the interface between your computer's hardware components and its operating system, allowing your computer...
What does "Lifetime Tech Support" mean?
You may have seen that we recently began offering Lifetime Tech Support on our PCs!First of all, let's just be clear - we mean the lifetime of the PC, not the lifetime of you!But what is the lifetime of a...
Non Warranty PC Support and Servicing
We don't just build PC's - We also fix them! We've just set up a separate support page for non-warranty PC support and service, including a "menu" of our most common requests - and a 10% saving on booking multiple...
Setting up your new Playtech PC
In order to get you up and running as soon as possible, we've put together a quick 5 minute video guide on how to set up your new Playtech system!
Join us in this quick video that details some of the ways to troubleshoot your system's RAM!
Have you received the wrong item?
Sometimes we packaged products inside empty old boxes to protect them in transit - check out this video where Greg explains what to do if you think you've received the wrong product!
Join us in this short video where we show you how to reset the BIOS settings on your motherboard.
Here's a quick video we put together showing how to repackage your Playtech PC using our new Paper based packaging solution - this is great if you need to ship your PC back to us, but you don't have the...
If you haven't shopped with us for a couple weeks, you may have noticed that our site is looking a little bit different from the last time you were here!What happened?At the start of November we shifted our entire database...