Warranty & Support | Playtech NZ

Before lodging a ticket you might want to check out some of our trouble shooting articles at the bottom of the page - otherwise fill out the below form to lodge a support ticket with our team.

Make sure to give us as much detail as possible to help us resolve your issue as quick as we can!

If you're having trouble setting up a brand new Playtech PC, click here.

If you're looking for our returns, refund & warranty policy - click here.

Troubleshooting Articles

Check out these blog posts that might help you fix your PC issues.

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Cleaning your PC using compressed air

How to Clean Your PC Using Compressed Air Keeping your PC clean isn’t just about looks — regular cleaning helps maintain airflow, keeps temperatures down, and can even extend the life of your components. The good news? You don’t need...

Nvidia Studio Drivers vs Game Ready Drivers – Which One Do You Need?

When it comes to Nvidia graphics cards, there are two different driver options available: Game Ready Drivers and Studio Drivers. Both are built on the same core technology, but they’re optimised for very different users. At Playtech, we make sure your...

Adding A New User Account to your Playtech PC

Want to personalize your Playtech PC with your own name and gain full administrator access? We’ve got you covered! 💻✨ We’ve created a simple, step-by-step PDF guide to walk you through the process of adding a new user account to...

How to Remove the Side Panel from Your Playtech Gaming PC

Whether you’re upgrading components, cleaning dust out, or just curious about what’s inside your Playtech gaming rig, knowing how to safely remove the side panel is the first step. At Playtech, we use a few different chassis designs depending on...

How to Use the System File Checker Tool in Windows 10 or 11

How to Use the System File Checker Tool in Windows 10 or 11 Is your Windows system acting up? Missing or corrupted system files could be the culprit. Luckily, Windows provides a handy tool called the System File Checker (SFC)...

How to identify your Motherboard

Join us as we use a free tool called CPU-Z to figure out what kind Motherboard we have! This is great for troubleshooting or upgrading your BIOS firmware.

Updating your BIOS Firmware

A PC motherboard's BIOS (Basic Input/Output System) firmware is a small piece of software that runs every time you start up your computer. It serves as the interface between your computer's hardware components and its operating system, allowing your computer...

Return Shipping Guide

To make sure the product being returned to Playtech under warranty is not damaged in transit, please review the following tips: Use a rigid cardboard box, please avoid using damaged or squashed boxes. Ensure there is adequate room inside the...

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What does "Lifetime Tech Support" mean?

What Does Lifetime Tech Support Mean? At Playtech, we proudly offer Lifetime Tech Support on all Playtech-built PCs, alongside our 3 Year Hardware Warranty. This article explains what Lifetime Tech Support means, what it covers, what it does not cover,...

Setting up your new Playtech PC

In order to get you up and running as soon as possible, we've put together a quick 5 minute video guide on how to set up your new Playtech system!

Basic RAM Troubleshooting

Join us in this quick video that details some of the ways to troubleshoot your system's RAM!

Have you received the wrong item?

Sometimes we packaged products inside empty old boxes to protect them in transit - check out this video where Greg explains what to do if you think you've received the wrong product!