Shipping policy

Thank you for visiting and shopping at Playtech. Following are the terms and conditions that constitute our Shipping Policy.

Playtech uses NZ Post and DHL for all our shipping services, and by default we use a "Photo on Delivery" Service.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, this email will contain your tracking number(s). The tracking number will be active within 24 hours.

Playtech Protected Shipping

Although we make every effort to guarantee the safety of your orders, sometimes things go wrong! Unfortunately, whether it's due to error or sometimes even theft - Couriers cannot always guarantee your order will arrive at your doorstep safely!

Shipping Protection helps us replace the product you ordered in the case of an issue in transit. If you encounter an issue with your order, simply reach out to us here at Playtech and we will handle your claim as soon as possible.

If your order is lost, stolen or damaged and you have purchased Playtech Shipping Protection for qualifying products (see below for exclusions) then we will do our utmost to ship you replacement goods as soon as possible!****

Shipping Protection Exclusions:

Shipping Protection does not cover digital delivery goods on the Playtech online store.

Shipping Protection will not cover packages that have been set as "Authority To Leave" as this waives the responsibilities of the courier service to personally ensure the package is delivered safely to the customer. If you have an automatic "Authority To Leave / ATL" arrangement with your courier then please let them know that you require signature on delivery for your Shipping Protection order.

International Shipping

Playtech use DHL for International Shipping on selected product to selected region, please contact our sales team for more detail.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

****Lost orders are determined as an order which has not been delivered by the courier after it has been picked up from Playtech and checked into the courier system for delivery. Stolen goods are determined as goods that have been delivered by the courier service but have been stolen before the customer receives them (i.e. stolen from doorstep) Cases of theft will require a police report to be opened before a replacement is issued. Damaged orders are determined as orders that have been damaged during transit to the point of compromising the functionality of the packaged items, we encourage customers to reject the delivery of items that have been damaged in transit and contact us immediately.