Shipping policy

Thank you for shopping at Playtech. The following terms constitute our Shipping Policy. We ship via NZ Post and DHL. We offer three shipping tiers at checkout — choose the one that suits your needs.

Shipping tiers

Economy — Photo on delivery
Our lowest-cost option. Your order is delivered and a photo is taken as confirmation. No signature is required.

Standard — Signature required
Our default shipping option. A signature is required upon delivery, ensuring the package is personally received.

Protected — Signature + coverage
Includes everything in Standard, plus Playtech Shipping Protection covering loss, theft, and transit damage. Available for an additional fee.

Domestic shipping

Processing times

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

Desktop PC orders enter our build queue after purchase and must be assembled and tested before shipping. Please refer to the announcement banner on our website for the current build time.

During high order volumes, additional delays may occur. If there is a significant delay to your shipment, we will contact you by email or phone.

Tracking

You will receive a shipment confirmation email once your order has been dispatched. This email will include your tracking number, which becomes active within 24 hours.

Playtech Protected Shipping

Playtech Protected Shipping is available as an add-on at checkout for Standard-tier deliveries. It covers your order in the event of loss, theft, or transit damage. If you experience an issue, contact us and we will handle your claim and arrange replacement goods as quickly as possible.

For the purposes of this policy, the following definitions apply:

Lost: An order that has been checked into the courier system after collection from Playtech but has not been delivered to the customer.
Stolen: An order confirmed as delivered by the courier that was subsequently stolen before the customer received it (e.g. taken from a doorstep). A police report must be filed before a replacement can be issued.
Damaged: An order damaged during transit to the point where the functionality of the item is compromised. We encourage customers to reject delivery of visibly damaged packages and contact us immediately.

Protected Shipping exclusions

Playtech Protected Shipping does not apply in the following circumstances:

The customer has instructed the courier to leave the delivery without obtaining a signature. Waiving the signature requirement forfeits all Protected Shipping coverage, regardless of how the instruction was given (including through an existing Authority to Leave arrangement with your courier). If you have an ATL arrangement in place, please contact your courier to require signature for this delivery before it arrives.
The item is a digital delivery product.

If you are unsure whether your order qualifies for a Protected Shipping claim, contact us before taking further action — we are happy to advise.

International shipping

Playtech ships internationally via DHL on selected products to selected regions. Please contact our sales team for availability, pricing, and estimated delivery times. The customer is responsible for any import duties, customs fees, or taxes applicable in their country.

Returns

For information on returning an order, please refer to our Returns & Refunds Policy. If you have rejected a delivery due to transit damage, please contact us immediately so we can arrange a replacement.

Contact

For shipping enquiries, reach us via live chat at playtech.co.nz, by email at hello@playtech.co.nz, or by phone on 09 415-1020.