Privacy policy

Privacy Policy

TMC Computer Ltd T/A Playtech

Last updated: 1 April 2025 

This Privacy Policy describes how TMC Computer Ltd, trading as Playtech (“Playtech”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from www.playtech.co.nz (the “Site”).

We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles. If you are located in the European Union or European Economic Area, the EU General Data Protection Regulation (GDPR) may also apply to you.

By using this Site, you agree to the collection and use of your information in accordance with this policy.

•       Company: TMC Computer Ltd

•       Trading name: Playtech

•       Website: www.playtech.co.nz

•       Privacy contact: hello@playtech.co.nz

Device Information (automatic collection)

When you visit the Site, we automatically collect information about your device and browsing activity, including:

•       Web browser type and version

•       IP address and approximate location (country/region level)

•       Time zone setting

•       Pages viewed and time spent on the Site

•       Referring website or search terms that brought you to the Site

•       Cookies and similar tracking technologies

We collect Device Information using the following technologies:

•       Cookies — Data files placed on your device, often including an anonymous unique identifier. For more information visit www.allaboutcookies.org or the NZ Privacy Commissioner at www.privacy.org.nz.

•       Log files — Records of actions on the Site, including IP address, browser type, ISP, referring/exit pages, and date/time stamps.

•       Web beacons, tags, and pixels — Electronic files used to record how you browse the Site.

•       Analytics tools — We use tools such as Google Analytics to understand how visitors use the Site. Where possible, this data is collected in aggregated, anonymous form and cannot be linked back to you as an individual.

Order Information (provided by you)

When you make or attempt to make a purchase, we collect:

•       Full name

•       Billing and shipping address

•       Email address

•       Phone number

•       Payment information (see note below)

Note: Playtech does not store your credit card or payment card details on our systems. All payment transactions are processed securely by our payment processor (Shopify Payments or another PCI-DSS compliant provider). We only receive a confirmation of payment outcome.

When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.

Order Information

We use Order Information to:

•       Process and fulfil your order, including arranging shipping and delivery

•       Process payments via our third-party payment processor

•       Send you order confirmations, invoices, and shipping notifications

•       Communicate with you regarding your order or support queries

•       Screen orders for potential risk or fraud

•       Comply with our legal obligations, including tax and financial record-keeping requirements under New Zealand law

Device Information

We use Device Information to:

•       Detect and prevent fraud and security threats

•       Improve and optimise the Site

•       Assess the effectiveness of our marketing and advertising

Marketing

Where you have opted in, or where permitted by applicable law, we may use your contact information to send you information about products or promotions. You can opt out at any time by clicking “unsubscribe” in any email, or by contacting us at hello@playtech.co.nz.

We do not sell your personal information. We share it with trusted third parties only to the extent necessary to operate our business:

•       Shopify Inc. — E-commerce platform and order management (shopify.com/legal/privacy)

•       Google LLC — Analytics (Google Analytics) and advertising (policies.google.com/privacy)

•       Meta Platforms Inc. — Advertising and remarketing via Facebook/Instagram (facebook.com/privacy/policy)

We may also disclose your personal information where required or permitted by law — for example, in response to a lawful request from a New Zealand government agency, court order, or to protect our legal rights.

Some of our third-party service providers are based outside New Zealand, including in the United States and Canada. When your personal information is transferred internationally, we take reasonable steps to ensure it is protected. Shopify Inc. is headquartered in Canada, which has been recognised as having comparable privacy protections. For transfers to the United States (e.g. Google, Meta), we rely on standard contractual protections and the privacy policies of those providers.

We may use your personal information to deliver targeted advertisements and marketing through platforms such as Google and Meta (Facebook/Instagram) using cookies and pixels.

To opt out of targeted advertising:

•       Meta (Facebook/Instagram): facebook.com/privacy/policies/

•       Google: adssettings.google.com

•       Digital Advertising Alliance opt-out: optout.aboutads.info

•       Google Analytics browser add-on: tools.google.com/dlpage/gaoptout

We use cookies for essential site functionality, analytics, and advertising. Non-essential cookies may be set when you visit the Site. You can manage or disable cookies through your browser settings at any time; however, disabling certain cookies may affect Site functionality.

Some browsers transmit “Do Not Track” signals to websites. We do not currently alter our data collection practices in response to these signals, as there is no consistent industry standard for how to respond to them.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy:

•       Transaction and order records are retained for a minimum of 7 years in compliance with New Zealand’s tax and financial record-keeping obligations (Inland Revenue Act / GST Act).

•       Device Information and analytics data is typically retained for up to 26 months before being anonymised or deleted.

You may request deletion of your personal information at any time. Where a legal retention obligation applies, we will inform you and retain only what is required.

We take the security of your personal information seriously and implement reasonable technical and organisational safeguards, including:

•       SSL/TLS encryption for all data transmitted to and from the Site

•       Secure, access-controlled systems for storing customer data

•       Payment data handled exclusively by PCI-DSS compliant processors — we do not store card details

No method of transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

Our Site and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at hello@playtech.co.nz and we will take prompt steps to delete that information.

Under the New Zealand Privacy Act 2020, you have the right to:

•       Access the personal information we hold about you

•       Request correction of any personal information that is inaccurate or out of date

•       Request deletion of your personal information (subject to any legal retention obligations)

•       Withdraw consent to marketing communications at any time

EU/EEA residents have additional rights under the GDPR, including the right to data portability, the right to restrict processing, and the right to object to certain processing activities.

How to exercise your rights

•       Email: hello@playtech.co.nz

•       Website: www.playtech.co.nz

We will respond to your request within 20 working days, as required by the Privacy Act 2020.

Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner:

•       Website: www.privacy.org.nz

•       Phone: 0800 803 909

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

For any privacy-related questions, requests, or concerns, please contact:

TMC Computer Ltd T/A Playtech

Playtech, 15d Paul Matthews Road, Rosedale, Auckland 0632, New Zealand

Phone: 09 415-1020

Email: hello@playtech.co.nz

Website: www.playtech.co.nz