Every Playtech system is backed by a 3-year warranty.
Playtech PC Warranty
NZ’s Most Comprehensive PC Warranty
At Playtech, we’ve been building high-performance gaming systems for over 30 years, and we’re proud to back every PC we sell with New Zealand’s most comprehensive warranty.
Our focus has always been on delivering unbeatable value and performance, but we also believe in giving our customers peace of mind long after purchase. That’s why when you buy a Playtech PC, you’re not just getting a powerful machine—you’re getting unmatched support that no one else in the market can match.
The Playtech Advantage
3-Year Hardware Warranty
Covers all major hardware issues. If your PC doesn’t turn on, makes strange noises, or experiences a fault, we’ll take care of it.
Lifetime Tech Support
Ongoing help with troubleshooting, upgrades, and advice—whether it’s a near-warranty issue or just a question about your setup.
Free Upgrades & Installations
Buy your upgrade parts from us, and we’ll install them for free, keeping your system running at its best.
Expert Support Team
With decades of experience and tens of thousands of systems built, our technicians know exactly how to get you back up and gaming quickly.
Our Promise to You
Less than 1% of our systems ever run into serious issues, but if anything does go wrong, Playtech has your back. From hardware repairs to remote support, our goal is always the same: to get you back in the game as fast as possible.
When you choose Playtech, you’re choosing more than just a PC!
You’re choosing unbeatable value, lifetime support, and the peace of mind that comes with NZ’s best PC warranty.
I'm having a problem , what should I do?
If you're having trouble with your PC - head over to our support page to get in touch!
FAQs
What does the Playtech 3-year warranty cover?
Every Playtech desktop PC comes with a 3-year return-to-base warranty. It covers hardware component failures under normal use, defects in workmanship and assembly, and parts that are dead on arrival. If your PC won't turn on, makes strange noises or develops a hardware fault, we'll diagnose and fix it.
What isn't covered?
The warranty doesn't cover physical damage such as drops, liquid or rough handling, or damage from power surges or incompatible equipment. It also doesn't cover repairs or modifications by anyone other than a Playtech technician without our written OK, software problems that aren't caused by a hardware fault (such as reinstalling Windows or driver conflicts), or normal wear and tear.
What does "return-to-base" mean?
If your PC needs a warranty repair, it comes back to our Rosedale workshop in Auckland, where our technicians diagnose and repair it. Many issues can be sorted remotely first, so contact us before sending anything.
How do I make a warranty claim?
Lodge a ticket on our Warranty & Support page, use live chat, or email hello@playtech.co.nz with your order number and a description of the problem. All returns are pre-arranged, so please wait for a reference number before sending your PC in.
Who pays to send my PC in for a warranty repair?
For NZ residential addresses, we'll send you a return courier ticket at our cost. You'll need to pack your PC securely, so we recommend keeping your original PC box and packaging in case you ever need to send it back.
How long does a warranty repair take?
Most warranty repairs take 2–3 working days from when your PC arrives back with us. Some issues can take a bit longer, and our team will talk you through it when they receive your support ticket.
Will upgrading my PC void the warranty?
Not if you upgrade with us. Buy your upgrade parts from Playtech and we'll install them for free. Changes made by you or someone else without talking to us first can affect your warranty and lifetime support if they cause a fault, so check with us before you open the case.
What is Lifetime Tech Support?
Every Playtech PC includes Lifetime Tech Support for as long as the PC stays working and repairable with available parts. It covers hardware troubleshooting and advice on upgrades or your setup. It doesn't include on-site visits, software licenses, virus removal or help with third-party apps.
Is my data covered if my PC needs a repair?
No. Please keep regular backups, because we can't be responsible for data lost through a hardware fault or during a repair.
Does this warranty affect my rights under the Consumer Guarantees Act?
No. The Playtech warranty is on top of your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and doesn't limit them.
Is the warranty transferable if I buy a second-hand Playtech PC?
The warranty is with the original purchaser only. If you have a second-hand Playtech PC and run into issues, please reach out and we'll see what we can do.