Shipping

Yes you can, once you've placed a click and collect order - simply wait for the pick-up confirmation email, then come and visit us between 1pm and 3pm Weekdays.

We offer courier delivery for rural and non-rural addresses, and bulk freight shipment for large orders (chairs, desks, etc)

Contacting Playtech

Our preferred methods of contact are our website livechat and our contact page.

As of 2020 we no longer offer phone support.

Absolutely! you can book in a consultation for sales or technical support here.

Great! We'd love to hear from you! Just click here to book in with our of our sales team and they'll work through quoting up a custom PC system for you!

No. unless we have explicitly stated it, we are closed on public holidays and will process and ship orders on the next available working day.

Other

Click here to see a list of our available payment methods.

On a product page there is a stock indicator above the price, if it's green and says "in stock at playtech" then it is available in our warehouse for immediate dispatch. If the icon is blue and says "can order from supplier" it means the product is available through an NZ supplier, but it might take a couple days extra to arrive. If the icon is red and says "out of stock" this means that it is sold out at playtech AND our suppliers and is not available for order.
If you're wanting to purchase a product that is out of stock please contact our team and we'll try to arrange a pre-order or an ETA.

Head over to our support page and lodge a support ticket with our team and someone will be in touch to help you out!

Click here to read all about our loyalty program.

In addition to our warranty and returns processes, we also offer the PC troubleshooting and technical support services outlined here.

Our privacy policy can be found here.

Customer support

Enter your text here

Send a message

Enter your text here