Updated 18/10/21
This is where we will post the most up to date information about how we are operating under the COVID-19 Alert level system, and what to expect during different levels of Alert.
Check back often as changes are likely.

Auckland remains in alert level 3 and "in-person" retail shopping will remain suspended until further notice.
Our online store is still fully operational, and we encourage you all to use contact-less click & collect if possible - as there are some delays in courier delivery at the moment. (detailed below)

OCTOBER UPDATE: NZPost have advised us of some ongoing delivery delays, particularly within the Auckland area. You can view their statement here. We're doing our best to ship all qualifying orders as priority and evening delivery - but due to reduced capacity there may still be some delays. If you're Auckland based and need your order ASAP we recommend you take advantage of our contactless click & collect system (available weekdays and Saturdays.)

Select Playtech Click & Collect at checkout, and we'll email you when your order is ready to pick up!
Once confirmation is sent your order will be available for pickup from our showroom door between 1pm and 4pm weekdays, and from our warehouse door between 2pm and 4pm on Saturdays (approx 5m to the right of our showroom entrance)

Current Status:
Alert Level Playtech Status
Level 4
  • Showroom closed.
  • Online store open.
  • Shipping orders with priority placed on essential parts and services.
  • Showroom closed.
  • Online store open.
  • Orders shipping.
  • Limited contact-less Click & Collect.
  • Limited contact-less Service Department.
  • Click and collect 1PM-4PM weekdays / 2PM - 4PM Saturdays.
Level 2
  • Showroom open but limited capacity (scan in & mask required!)
  • No cash accepted in-store - pay online preferred.
  • Online store open.
  • Orders shipping.
  • Limited contact-less Click & Collect.
  • Limited contact-less Service Department.
  • Click and collect 1PM-4PM weekdays / 2PM - 4PM Saturdays.
Level 1
  • Showroom open.
  • Online store open.
  • Orders Shipping.
  • Click & Collect Available.



Dear Playtech Customers

We are absolutely devastated to hear that there is still a threat of COVID-19 in our community, but we'd also like to assure you that during the previous lock-down we have developed a sound working practice based on the government's recommendations which involves: minimal staff on location, alternating non-overlapping shifts, meticulous hygiene practices, contact-less pickup and delivery when required and clear and frequent communication with management and our offsite team.

Due to increased demand on courier services we have been advised by our courier service that there may be some delays in delivering orders. We thank NZ Post for their commitment to keeping kiwis connected, and we'd also like to thank our customers for their patience during this time.

Under Level 3, limited contact-less click & collect will be available between 1pm-4pm weekdays and 2pm-4pm Saturdays.

Please give us at least 1 hour to process your order for same day collection, and keep in mind that only fully paid and processed orders will be eligible for pickup.

Under Level 2 & 3 we will be offering contact-less drop off between 1PM and 4PM on Weekdays.
Please note that we require you to lodge a support ticket before dropping off your items. Drop off items that do not have a support ticket lodged will be refused. Click here to open a support ticket.

Now, as we said last time - we don't yet know how this will affect our supply chain, so if you're looking at a product and you're afraid it might sell out - PLACE AN ORDER NOW, as there is likely to be logistics disruptions that may mean restocking is slower than usual! We can't stress this enough!

Other than that, we hope you're all safe and sound - and we look forward to seeing you all again once this whole situation is over!

If you need to contact us, you can reach us at:

Sales Enquiries:


Tech Support & Returns:


General Enquiries:


Account queries & Admin:



Thank you for all your support and patience, also a even bigger THANK YOU to all the essential business workers and frontline medical staff for your commitment and work during this challenging times to keep New Zealand safe and running. 


Stay inside, stay safe and look after your family, friends and community. 


Ngā mihi nui,

Team @ Playtech