Updated 12/3/20
This is where we will post the most up to date information about how we are operating under the COVID-19 Alert level system, and what to expect during different levels of Alert.
Check back often as changes are likely.
Current Status:
Alert Level Playtech Status
  Level 4
  • Showroom closed.
  • Online store open.
  • Orders for essential parts and services available.
Level 3
Level 2
  • Showroom open.
  • Online store open.
  • Orders Shipping.
  • Click & Collect Available.



Dear Playtech Customers

We are absolutely devastated to hear that there is still a threat of COVID-19 in our community, but we'd also like to assure you that during the previous lock-down we have developed a sound working practice based on the government's recommendations which involves: minimal staff on location, alternating non-overlapping shifts, meticulous hygiene practices, contact-less pickup and delivery when required and clear and frequent communication with management and our offsite team.

Under Level 3 & 4, limited contact-less click & collect will be available weekdays only, please contact us via chat or email to arrange collection. Saturday collections are not available under level 3 & 4 restrictions.

Under Level 2 we will be offering contact-less click & collect between 10AM and 5PM on Weekdays, and 11AM and 4PM on Saturdays.
Please give us at least 1 hour to process your order for same day collection, and keep in mind that only fully paid and processed orders will be eligible for pickup.

Under Level 2 & 3 we will be offering contact-less drop off between 1PM and 4PM on Weekdays.
Please note that we require you to lodge a support ticket before dropping off your items. Drop off items that do not have a support ticket lodged will be refused.

Now, as we said last time - we don't yet know how this will affect our supply chain, so if you're looking at a product and you're afraid it might sell out - PLACE AN ORDER NOW, as there is likely to be logistics disruptions that may mean restocking is slower than usual! We can't stress this enough!

Other than that, we hope you're all safe and sound - and we look forward to seeing you all again once this whole situation is over!

If you need to contact us, you can reach us at:

Sales Enquiries:


Tech Support & Returns:


General Enquiries:


Account queries & Admin:



Thank you for all your support and patience, also a even bigger THANK YOU to all the essential business workers and frontline medical staff for your commitment and work during this challenging times to keep New Zealand safe and running. 


Stay inside, stay safe and look after your family, friends and community. 


Ngā mihi nui,

Team @ Playtech