Need some help?

If you're looking for non-warranty support or general troubleshooting and repairs - our technicians can help.
Fill out the form below to lodge a ticket, and one of our team will be in touch.
If this is a warranty request or RMA then please use our Warranty form instead.


Remember: the more information you give us the better we can help you.

Personal Details

Value is required
Value is required

Standard PC Services

Here is a "menu" of all of our standard services and charges - feel free to select one or more (or all!) of them!
Save 10% When booking multiple services at once!

This Service includes:

  • Basic System clean – dust removed from system and internal components, external chassis cleaned and sanitized.
  • Basic cable management – tidy any cables affecting airflow and system performance.

This Service includes:

  • Full system clean – dust removed from system and internal components, internal and external chassis cleaned and sanitized to make your system will look like new again!
  • CPU cooler re-paste – CPU cooler is removed and cleaned, thermal paste reapplied and reinstalled.
  • Playtech System cable management – full re-cabling of your system to meet our strict standards. All cabling re-run, tidied and loomed, giving the best airflow and look to your PC possible.

This Service includes:

  • BIOS – Check for updates and ensure all BIOS settings are correct and optimal for the system
  • Windows – Ensure all available Windows updates are installed and the OS is configured correctly
  • Drivers – Check all drivers are up to date, update and configure for best performance where required
  • Extended stability testing – system is put into our vigorous stress testing process, to ensure hardware is healthy and performing as expected, a full report is provided.

 

Great for sellers, our PC WOF gives you a full report to confirm the system is in a suitable condition for sale!

This Service includes:

  • Air Cooled Components assembled and installed into case
  • Basic cable management
  • BIOS configuration setup, ready for OS installation (add $49 for OS installation)

This Service includes:

  • AIO Liquid cooled Components assembled and installed into case
  • Basic cable management
  • BIOS configuration setup, ready for OS installation (add $49 for OS installation)

This Service includes:

  • Components assembled and installed into case
  • Playtech System cable management – full cabling of your system to meet our strict standards. All cabling run, tidied and loomed, giving the best airflow and look to your PC possible.
  • BIOS configured for maximum performance
  • Purchased Operating System installed, system and drivers all updated and configured.
  • Extended stability testing – system is put into our vigorous stress testing process, to ensure hardware is healthy and performing as expected, a full report is provided.

Need Help With Something Else?

If you need help with something that doesn't fit into our standard service charges - fill out the text field below:


Data Backup

Please note: Playtech takes no responsibility for loss of data during service operations - due to the nature of technical repairs we recommend backing up your data before dropping off your device with us, or talking to our staff about backup services before a repair is attempted.

You can provide our staff your login info when you drop off the goods, or by email once you have your ticket number – alternately you may wish to remove any login passwords while the device is being serviced.


Drop off / Delivery

Thank you!